Return & Exchange Policy
Last updated: January 2025
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Eligibility
You may return or exchange a product within 7 days of delivery, provided the following conditions are met:
- The product is unused and in its original condition
- The product is in its original packaging with all tags attached
- You have the original order number or proof of purchase
- The product has not been washed, worn, or altered
Non-Returnable Items
- Products that have been worn, washed, or altered
- Products purchased during special clearance or final sale promotions
- Custom or personalized items
- Products returned after 7 days of delivery
How to Return
- Contact us via Facebook, Instagram, or phone with your order number and reason for return
- Our team will review your request and provide return instructions
- Ship the product back to our address (return shipping cost is the customer's responsibility unless the product was defective or incorrect)
- Once we receive and inspect the returned item, we will process your refund or exchange within 3–5 business days
Defective or Wrong Products
If you receive a defective product or the wrong item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund at no extra cost to you.
Refunds
Approved refunds are processed within 5–7 business days. Refunds are issued via the original payment method or as store credit, at our discretion.
Exchanges
If you would like to exchange a cap for a different size or style, contact us and we will do our best to accommodate your request, subject to stock availability.